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Returns Policy


Your total shopping satisfaction is our number one priority. If an item you order from VietnamOnlineStore.com does not meet your expectations, simply return it to us.

Please find below our returns policy:

Returns of products that are defective or damaged :
- You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges   relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt   in your return package.
- Defective or damaged products are fully refunded or shipped again free of charge.
- Items must be returned within 15 days of delivery and refund will be issued 3-5 days after your return is proccessed.

Return of products that do not meet your expectation:
- International orders may not be returned or exchanged except when defective or damaged, or the wrong item was   shipped..
- Shipping charges are non-refundable and you are responsible for all freight charges relevant to the item(s) you return to  us.
- All items must be returned in "as new" condition in the original packaging and include all accessories, and user  manuals.
- Items must be returned within 15 days of delivery and refund will be issued 3-5 days after your return is proccessed.

Please contact our Customer Service Department for further information on returning items to us.

Ship items to:
    Vietnam Online Store
    92 Bui Vien Street District 1
    Ho Chi Minh City
    Vietnam


 
Last Updated: 20 May 2003

 
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